This privacy policy (“Privacy Policy”) is in this context governs the access and usage of the Punjab mSewa Mobile Application. It is an initiative of Department of Governance Reforms (DGR), Government of Punjab.
This Privacy Policy describes and determines how mSewa (referred to as DGR or We/Us or Our) handles and/or deals with your (referred to as You or Your or User or individual on whose behalf a service is applied or account is created) personal and usage information in accordance with the applicable laws of India (hereinafter collectively referred to as “Personal Information”).
‘mSewa’ refers to the services being provided through Punjab mSewa mobile App. Through mSewa, you can access and avail services offered by Punjab State Government departments, Central Government department, Local bodies & their agencies and corporate/private bodies (utility services) (hereinafter referred to as Service Providers). You can use mSewa application in different ways such as, service discovery, availing services, finding out relevant government schemes and so on.
This Privacy Policy inter alia determines and explains:
A. What all types of information are collected from you?
Your personal, educational, demographic, location, device and other similar information may be collected. The information collected by us shall depend on the services being used by you and may vary from time to time, which will be informed through changes in this policy.
Completing your profile shall help us provide you better user experience such as pre-filled forms with available information (which can be edited), service recommendations based on your personal information etc.
Your usage details may be used for the necessary analytics purpose to enhance your experience such as recommendations based on usage history, reminders for services getting due etc.
Your Personal Information shall help us customize the service(s) offering and enhance your experience in future
Device and location information shall help us in adapting the content/display as per your device and/or recommending you the services according to your location, usage etc.
All your personal information shall be stored in secured environment and shall only be shared with our registered Service Providers on the need basis to deliver the requested services
None of your Personal Information shall be shared with any other individual and/or any other party without your express consent except that required by or under applicable laws
Except for the purposes mentioned above, most of the collected Personal Information shall only be used for user categorization/classifications for the purpose of analytics
We collect, receive, possess or store the Personal Information to enable us to serve you effectively and to enable us to provide more personalized and enhanced experience to you. If the terms of this Privacy Policy are not acceptable to you, please do not use Punjab mSewa and/or the services provided through it.
When you register with Punjab mSewa, then you need to provide your personal information such as name, mobile number, e-mail id, address, phone number, gender, date of birth and any information that may be required by us for allowing you to access the mSewa App and for availing the services offered on the App.
The information is securely stored in our system/database. Option is available for you to edit the stored information using mSewa App.
We collect information such as Internet Protocol (IP) addresses, domain name, browser type, Operating System, Date and Time of the visit, pages visited, IMEI/IMSI number, device ID, location information, language settings, handset make & model etc. However, no attempt is made to link these with the true identity of individuals visiting the mSewa App.
We do not share/disclose any information with any individual or organization (public or private) unless and until it is required by law or it is authorized by the account holder.
We allow you to review any information or content prior to submission with our registered Service Providers for service delivery.
We allow you to delete your account any time you wish. We will remove all your Personal Information from the system so that it is not visible and/or accessible from any regular operation. However, the Personal Information shall be retained in an encrypted manner for the purpose of legal requirements/compliances for a minimum period of three years from the date of deletion/termination.
After deletion, in case you wish to recreate the mSewa profile the same is permissible and none of the previously captured information will be populated automatically. You need to register as a fresh user.
If you simply delete/remove the mSewa application from your mobile device but do not delete your profile or de-register yourself from mSewa, you shall continue to be a registered user of mSewa and we shall continue to send you all promotions/newsletters/notifications that you have opted unless and until you opt-out of such communications.
In case you surrender/disconnect your mSewa registered mobile number it is recommended to delete your profile or de-register yourself from mSewa also.
The payments over mSewa App are processed via secured Payment Gateways.
Personal Information collected may be used by mSewa and its registered Service
Providing services to you and/or facilitating service deliveries.
Sending promotional features/materials to you regarding mSewa and services offered from various government organizations and their agencies pan India and private organizations providing important utility services.
Enhancing the efficiency/quality of services offered on mSewa.
Resolving any disputes that may arise with respect to the transactions/deals that you may conduct using mSewa.
Monitoring user activity and preferences as evidence from user’s activity on mSewa to provide a better experience in future.
Detecting, investigating and preventing activities that may violate Our policies or that may be illegal or unlawful.
Conducting research or analysing of the user preferences and demographics as statistical data and not as individual data.
Any other purpose required for offering the services on mSewa and/or for enhancing user experience.
Any other purpose as may be required under applicable laws.
Meet any applicable law, regulation, legal process or enforceable government request.
Enforce applicable Terms of Service, including investigation of potential violations.
Detect, prevent or otherwise address fraud, security or technical issues.
Protect against harm to the rights, property or safety of Punjab mSewa System, other users or the public as required or permitted by law.
It will be a constant endeavour to protect the system from unauthorized access or unauthorized alterations, disclosure or destruction of information. In particular, all the information will be held in encrypted form and the communication channels for accessing the portal and transfer of data are encrypted using SSL as permissible under the law. Further, multi-factor authentication has been deployed to ensure authenticity of the user.
In case of any grievances, you may send your complaints for redressal over Grievance Portal available at connect.punjab.gov.in.